Terms of Service & Liability Waiver

Terms of Service

Class Cancellation: You must cancel your reservation before 8pm the night prior to a class reservation. Any cancellation after 8pm will be considered a "late cancellation" - late cancellations from an unlimited membership/package will be charged a $12 fee and all other reservations will forfeit the class credit, unless otherwise noted in the membership/package details. Action must be taken by the customer to cancel the reservation either on our app or website - an email/text request or phone call does not serve as a successful cancellation.

No Show: If you miss a scheduled reservation, this is considered a "no show" - unlimited membership/package holders will be charged $20 and all other reservations will forfeit the class credit, unless otherwise noted in the membership/package details.

First Timer: We require our first timers to come at least 10 minutes early for your first class. First timers who arrive within 5 minutes of class may be denied entry and are not eligible for a refund.

Class Check-In: Customers must check in at the front desk prior to every class. If you do not check in for class, even if you do attend class, you will be charged a non-refundable no show fee.

Shoe Rental: We offer $3 shoe rentals. Your card will be automatically charged if shoes are rented.

Mat Rental: We offer $3 mat rentals for our strength and yoga classes. Your card will be automatically charged if a mat is rented.

Cycling Shoes: If you bring your own cycling shoes, it is your responsibility to ensure your clips are compatible, installed correctly, and tightened. You will be held liable for the cost of any damages caused by incompatible or loose clips.

Phone Usage: There is absolutely no phone usage allowed while class is going on. Please leave your phone in your locker.

Membership Cancellation: Each membership contract has a 3 month minimum commitment. After completing your 3 months, you are eligible to cancel your membership. We require 30 days notice in email correspondence to process the cancellation. The date the email is received will be considered the formal cancellation request date. By cancelling, you will forfeit any promotional pricing that you may have received.

Membership Freeze: We offer 1 courtesy freeze per year for our members after completing your 3 month minimum commitment. Outside of that 1 complimentary freeze, you can freeze your membership with a non-prorated $10/month freeze fee. You can freeze up to 6 months total within one calendar year. Non-recurring packages are not eligible for freezes. Freeze requests must be sent via email at least 48 hours prior to the desired start date and must include the exact start and end date of the freeze. The date we receive the required start and end date via email will be considered the formal freeze request date. Frozen memberships must be unfrozen before a cancellation can be submitted. After the membership is unfrozen, 30 days notice is required in email correspondence to process the cancellation. By cancelling, you will forfeit any promotional pricing that you may have received.

Membership Downgrade: After completing the 3 month minimum commitment, you are eligible to downgrade your membership. We require 30 days notice in email correspondence to process the downgrade. The date the email is received will be considered the formal downgrade request date. By downgrading, you will forfeit any promotional pricing that you may have received.

Waitlist: When a class is full, you'll have the option to join the waitlist. If you are next on the waitlist and a spot becomes available, we'll automatically add you into the class until 1 hour before the time of class start. Be sure to have a phone number saved to your account because within 1 hour of the class, we will call you to confirm you can make it before adding you into class. If you do not have a phone number, we won't be able to reach you and will move onto the next person on the waitlist. Note that putting yourself on the waitlist means that you fully intend to join the class, and late cancelling/no showing will result in a fee or forfeit of credit. Please remove yourself from the waitlist if you no longer plan to attend class.

Late Arrival: First timers are not allowed to enter the room once the doors close at the scheduled class start time. Members may enter class up to 2 minutes late, but you must call us to let us know you are running late. If you are not checked in 2 minutes before class and have not called to confirm your arrival, we will release your bike/mat to anyone on standby and you may forfeit your spot in class. If a first timer arrives after the doors close, or a member arrives more than 2 minutes after the start of class, regardless of if you called, you will not be allowed into class and your reservation will be marked as a “no show.”

Standby: If you’re on the waitlist and really want to take a certain class, we recommend coming to the studio and being on standby in case any spots in class become available — it’s common for us to have spots open up right before class! We will release any open bike/mat to anyone on standby 2 minutes before the start of class. If there are multiple people on standby, spots will be assigned in the order of the waitlist.

Leaving Class Early: We ask that you do not leave class early as it can be very disruptive to the class. We understand if there is an emergency that requires you to leave class, but note that once you leave you will not be allowed back into the studio. This policy is in place for your safety (navigating a dark room is very hard — trust us, we've tried!) and for the integrity of our classes.

Refunds: All sales are final and we are unable to offer any refunds or transfers of credits.

Expiration Extensions: We are unable to offer any extensions to expired credits, packages, or memberships.

Phone Number: You must have a phone number saved in your account in case we need to contact you on short notice.

Rider Eligibility: Riders under the age of 18 must have adult supervision.

Duplicate Accounts: You are only eligible for First-Timer Promotions once. If you create a duplicate account and purchase the First-Timer Promotions you will be refunded and charged for the full-price item.

Photos/Video Recording: You agree to being photographed and recorded for any promotional content.

Lost Items: We are not responsible for any items left at the studio. If an item is found and claimed by the owner the same day that it was left, we will hold onto the item for 24 hours. If the item is unclaimed same-day or not picked up within 24 hours of being claimed, the item will be disposed of.

Liability Waiver

I am voluntarily participating in fitness classes at Viv Cycle. I recognize that the program requires physical exertion that may be strenuous at times and may cause physical injury and I am fully aware of the risks and hazards involved.

I understand that it is my responsibility to consult with a physician prior to and regarding my participation in fitness activities conducted at Viv Cycle. I represent and warrant that I have no medical condition that would prevent my participation in the program. I agree to assume full responsibility for any risks, injuries, or damage, known or unknown, which I might incur as a result of participating in the program. I do, for myself, my heirs, executors, administrators, and/or assigns knowingly, voluntarily, and expressly release, waive, and relinquish any claim I may have against Viv Cycle for injury or damages to my person or property arising out of, or connected with, my participation of activities at Viv Cycle. This release shall apply whether the injury/damage is the result of action, inaction, or negligence on my part, on the part of Viv Cycle, or on the part of third parties.

I hereby certify that I am at least 18 years of age and competent to enter into this agreement, or that I am the parent or legal guardian of the minor entering this agreement and I am authorized to enter into this agreement on said minor’s behalf. I have carefully read the Terms of this waiver and release of liability and fully understand its contents. I represent that my participation in any program at Viv Cycle is done so of my own free will and voluntarily agree to the terms and conditions stated above. I have read, understand, and agree to the Terms of Service.